Return Policy

We pride ourselves on the quality of our garments, but we understand that occasionally there may be an issue.  If you are not satisfied with your purchase because it was either damaged, defective, or we may have shipped you an incorrect item by mistake, please follow the instructions and requirements below to process a return or exchange.

Most products purchased from us can be exchanged or returned within 30 days from the date your order is received.  The items returned must not have been worn, altered, washed, damaged, and must include all original packaging and tags.  All shipping and handling costs for the return will be the responsibility of the buyer, unless deemed damaged or defective.   

To initiate a return or exchange, please reach out to us through email:  Branding@ShannonLoren.com

 

Process a Return or Exchange

If we do not receive your return in its original condition, a service charge will be deducted from your refund or the refund may be denied.  Original shipping charges for returns are not refundable unless the retuned products are deemed damaged or defective.  All shipping and handling costs will be the responsibility of the buyer.   

IMPORTANT NOTICE CONCERNING REFUNDS  

We will process your return up to 14 days after we receive it.  For refunds please allow up to one credit card cycle for your bank to post any applicable refunds to your account.  Shipping charges are not refunded unless deemed damaged or defective.

Undeliverable and Refused Packages

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, we will pass along any penalties, charges, or fees from the carrier.  We will reach out for a corrected address within 14 days of receiving the refused package.

Am I Responsible for International Fees?

International customers are subject to all international taxes, duties and fees not calculated at checkout.  This includes any international taxes, duties and fees associated with returned merchandise.  

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

ShannonLoren Ltd.

1407 Allen Dr., Ste F, Troy, MI 48083

(248) 544-9600

branding@shannonloren.com